Online Privacy Policy

BNY Mellon Corporation (“BNY Mellon”) is committed to protecting the confidentiality and security of your personal information. This policy explains how we will handle any personal information you may provide to us through this website.

You do not have to provide personal information to use this website but you may choose to do so if you would like to find out more information about BNY Mellon and the products and services we offer, provide feedback or complete one of our online forms.

If you do provide personal information through this website we will maintain that personal information in accordance with our internal policies governing the use and disclosure of information, including personal information, which include confidentiality and security requirements. 

Personal information that may be collected through this website

We may collect the following personal information through this website:

  • your name, e-mail address, address and phone number(s);
  • comments or questions you may have about BNY Mellon and the services it offers;
  • feedback regarding the website; and
  • any further personal information you choose to provide in free-form comments boxes.

How we may use your personal information

The personal information you provide through this website may be used for the following purposes:

  • to respond to your enquiries, to provide you with information you may request concerning products and services that we offer or to provide those to you;
  • to improve customer service, improve the functionality of our websites and enhance your browsing experience;
  • to prevent or investigate fraud, illegal activity or misuse of this website;
  • to maintain a record of communications between BNY Mellon and its website visitors; and
  • to comply with any applicable legal or regulatory requirements.

Who we may share your personal information with

The personal information you provide through this website may be shared, for the purposes outlined above, with:

  • other companies within BNY Mellon;
  • third parties that support BNY Mellon in providing its products or services;
  • third parties that support BNY Mellon in improving the functionality of our websites and enhancing your browsing experience;
  • law enforcement agencies for the purposes of investigating fraud, illegal activity or misuse of this website; and
  • other bodies as required by law or regulation or in BNY Mellon’s legitimate business interests.

 Personal information collected through cookies and similar technologies

This website uses cookies to facilitate easier navigation and to improve the functionality of the website for visitors. We may also use analytics tools to gather personal information on how our site is used. For detailed personal information on how we use cookies please see our Cookie Policy.

Third party sites

This website contains links to third party sites (including social media bookmarking buttons) that you may find useful. BNY Mellon is not responsible for any information contained in any third party website accessed via a hypertext link from this website. Please review the Privacy and Cookie policies of these sites to understand how they may use your personal information.

Clients and prospective clients

If you are a BNY Mellon client or have an existing relationship with us, when you became a client or entered into a relationship with us, you will have been informed about how we collect, use and share your personal information through a separate privacy policy, product or service terms and conditions, application form and/or other appropriate means of communications.

Your rights in relation to your personal information

In accordance with the requirements of applicable data protection legislation and subject to any applicable exemptions, you have the right to:

  • object to the receipt of direct marketing materials;
  • object to the processing of personal information likely to cause damage or distress or solely automated decision making;
  • access your personal information; and
  • rectify or delete inaccurate personal information.

Representatives of institutional clients

If you work for one of our institutional (business) clients, we may obtain from you or your firm your business contact information, such as your name, title, office address, business phone number and e-mail address. We may use this information for the purposes of conducting business with your firm, managing our relationship with your firm, and advising your firm of products and services that we believe may be of interest. We may (i) share this information with affiliated companies within BNY Mellon, (ii) disclose it to service providers that we use to process the information and that have agreed to confidentiality restrictions, and (iii) export this information to the United States and/or other jurisdictions where we, or our service providers, do business. We may also disclose this information as required by law or regulation.

Telephone Recording

If you contact BNY Mellon telephone calls may be recorded for the purposes of record keeping, in the interests of security and for training and compliance monitoring purposes.

Security of personal information

BNY Mellon has appropriate technical and organizational measures in place, as required by law, to maintain the security of the personal information it collects. See the website Terms of Use for further details.

Transfers of personal information

For the purposes outlined in this document BNY Mellon may transfer the personal information it collects through this website internally within BNY Mellon or to any third party in different jurisdictions, including, but not limited to, transfers outside of the European Economic Area (EEA) including to the USA, and to other jurisdictions that have not been deemed to offer an adequate level of protection. BNY Mellon will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law.