Frequently Asked Questions


For help, please review the answers to frequently asked questions below. For further assistance, please contact your BNY Mellon Customer Service Representative or use the support request option.

Tax forms will be mailed through January 31st. If you do not receive your documentation by February 15th, please call +1 800 418 0273 between 8:30 AM and 5:00 PM ET, Monday through Friday.

Submitting a resume and applying online is the fastest and most efficient way to express interest in an opportunity at BNY Mellon. Conduct a Job Search to find out more about our current openings.

You may enroll online for direct deposit of your dividend checks 24 hours a day, seven days a week at Shareowner Online. For more information, visit Investor Relations.

Subject to approval of the board of directors, dividends are paid on BNY Mellon’s common stock in February, May, August and November. For more information, visit Investor Relations.

You can purchase your shares through a direct stock purchase plan and dividend reinvestment plan. To obtain additional information and enrollment form, contact the Plan Administrator, Computershare, at the Computershare direct stock website or call


+1 800 205 7699
Outside the United States
+1 617 360 6990

The Bank of New York Mellon instituted a direct stock purchase and dividend reinvestment plan (DRP), effective on July 2, 2007. To obtain a prospectus and enrollment form, visit the EQ Shareowner Services website or call +1 800 205 7699.

Visit the Computershare website or call +1 800 205 7699. For more information, visit Investor Relations.

You can request a free copy of the Corporation's Annual Report on Form 10-K or the quarterly earnings news release on Form 8-K, as filed with the Securities and Exchange Commission. For more information, visit Investor Relations.

Please submit your inquiry through the customer complaint form.

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