Multiple industry dynamics are aligning to create the conditions for an explosion of employee-facing technology. Developments in text analytics, natural-language processing, data science and the Internet of Things (IoT), for example, can be combined in novel ways to produce work tools capable of creating substantial competitive advantage.
Many of these technologies will be nested in software as a service (SaaS) applications over the next several years. Since the technology will be introduced within existing SaaS business processes, employee uptake can be rapid. Organizations, however, must focus on boosting overall workforce digital dexterity to ensure that new technology leads to gains in employee agility and engagement.
CIOs should use the top 10 employee-facing technology trends to drive digital workplace transformation:
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