New banking industry designation reflects most recent FImetrix survey of more than 600 banks in nearly 100 countries
NEW YORK, May 9, 2013 — BNY Mellon, the global leader in investment management and investment services, has been designated a Distinguished Provider of global transaction banking services. Created by the market research firm FImetrix in conjunction with its highly regarded annual customer satisfaction survey of global banks, the designation is being awarded for the first time this year to service providers with a Global Satisfaction Score that exceeds the market standard. BNY Mellon received the designation in recognition of its USD and EUR clearing services.
Based on interviews with senior level executives at 647 banks in 97 countries, the FImetrix survey asks participants to rank service providers on more than 20 attributes related to operational efficiency, customer service technology, product range and the skill sets service provider employees. The survey identifies which attributes have the greatest influence as overall satisfaction predictors, and weights those attributes in determining a Global Satisfaction Score.
“Our client banks rely on our research in building out their international cash management, payment, clearing and trade banking strategies across product and market segments,” said David Burnett, chief executive officer of FImetrix. “By identifying the institutions that consistently meet performance standards identified by our clients as being most important, our new Distinguished Provider category makes our survey results even more readily accessible and useful to our clients.”
“Designation as a Distinguished Provider is an important validation of our standing as a global leader in the delivery of global transaction banking services,” said J. David Cruikshank, executive vice president and chief executive officer of BNY Mellon’s Treasury Services group. “We’re building on our strengths as a financially and technologically trusted provider of services for USD payments. As we broaden and deepen our capabilities to include additional currencies and even more robust product and service offerings, we’re committed to maintaining BNY Mellon’s trademark levels of operational quality and reliability and client service excellence.”
With locations on six continents and an extensive global network of correspondent financial institutions, BNY Mellon's Treasury Services group delivers high-quality performance in global payments, trade services and cash management. It helps clients optimize cash flow, manage liquidity and make payments more efficiently around the world in more than 100 countries. The company is a top-five participant in both the CHIPS and overall funds transfer markets, and is a recognized leader in the delivery of private-label treasury services solutions for banks and other large institutional clients.
BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 36 countries and more than 100 markets. As of March 31, 2013, BNY Mellon had $26.3 trillion in assets under custody and/or administration, and $1.4 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation. Additional information is available on www.bnymellon.com, or follow us on Twitter @BNYMellon.