BNY Mellon has been awarded the Golden Peacock National Quality Award (GPA) for 2015 for its Global Delivery Centers (GDC) in Pune and Chennai. With over 450 applicants in 2015, this prestigious award recognizes excellence in quality across public, private, non-profit, government, business, manufacturing and service sectors.
Dinesh Deo, managing director and chief executive officer of BNY Mellon’s GDC in Pune and Chennai, and Vikas Kohli, BNY Mellon's director of quality and re-engineering, accepted the award on April 20 during the 25th World Congress on Leadership for Business Excellence & Innovation in Dubai, U.A.E., in the presence of distinguished business leaders, jurists, academics, environmentalists, economists, legislators and policy makers. In 2014, BNY Mellon received a special commendation for the annual Golden Peacock Awards.
Established in 1991 by the Institute of Directors, a non-profit apex association of company directors committed to improving the competitiveness of Indian business, the GPA awards have become one of the most coveted corporate excellence awards in India. The awards are focused on driving excellence in quality, innovation, training, governance, environmental management and corporate social responsibility.
“With a presence in India for over 10 years, BNY Mellon has consistently invested in delivering excellence and providing top-of-the-line services that extend to every aspect of our organization. Being recognized on a national level for quality is a reflection of our continuous commitment to ensuring effective and efficient service delivery to our clients,” commented Deo, following the award ceremony.
“It is an honor to receive this special recognition from one of the most coveted bodies in the field of quality. This prestigious award reaffirms and is a testimony to our established practices in quality and re-engineering,” added Kohli.
BNY Mellon established a wholly owned subsidiary in Pune in December 2004 to provide world class support and services to the company’s global businesses. In September 2012, the operations were expanded to Chennai. These two locations have world-class facilities which are fully integrated into BNY Mellon's infrastructure from an operations, technology, business recovery, finance, HR, risk, legal, corporate information security and audit perspective. Today, the GDC employs over 4,500 operations professionals across Pune and Chennai performing a wide-range of financial services processes for BNY Mellon’s investment management and investment services businesses. BNY Mellon’s Pune GDC facility is ISO 9001:2008 certified. Additionally, BNY Mellon employs more than 4,000 IT professionals at its wholly owned subsidiary iNautix in Chennai, and has a Representative Office in Mumbai.