Client Service Delivery: State of the Industry and the Overall Talent Landscape

As part of our “Meet the Team” series, we sat down with Calvin Holmquist, Peter Johnston and Dan Kramer for a roundtable discussion to hear their thoughts about the industry. In this final of three parts, the team talks about the overall state of the industry and the evolution of the talent landscape. Some excerpts of our conversation are below.

On the evolution of the talent landscape

Peter Johnston, Executive Vice President of Operations: I think how do you attract that talent is the next trick for us, and we need to be able to articulate clearly to them a career path, a value proposition, why it is valuable for them to come and join BNY Mellon, and why it is valuable for them to come and join BNY Mellon CSD (Client Service Delivery). To me, that is something that is on us that we have to start to be able to articulate that vision for prospective hires.

Calvin Holmquist, Executive Vice President and Global Head of Transfer Agency and Middle Office: There are going to be times where we are going to need to upgrade talent and bring folks in from the outside who have skills that we don’t have internally. On the other hand, we have a lot of people in this company who have been valuable to the company for a long time and it is incumbent on us to help them, to train them, if they are willing and if they are capable to acquire the skills that they are going to need to continue to be successful going forward.

Dan Kramer, Executive Vice President: It is incumbent on us and it is our responsibility to ensure that our associates have the ability to learn the skills required to do their job well, not only to look for people from the outside, but to work with our teams to get better at what they do. But it is incumbent on our teams and our associates to look to develop their own skills and identify where their gaps are and work with us to help develop their careers.

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