The world’s capital markets infrastructure (CMI) has demonstrated impressive resilience during the period of COVID-19–induced volatility. While CMI service providers can be proud of the industry response during a time of great pressure, the lessons of the COVID-19 crisis can help to prepare for further shocks.

BNY Mellon Chairman of International Hani Kablawi explores how financial services companies have found inspiration in changing times, with a renewed search for purpose and value. They are driven by three megatrends: the rise of the individual investor, the importance of technology, and geopolitical and economic shifts. 

With the coronavirus pandemic, company employees and communities are facing unprecedented challenges.