Private Clients: Information about your Securities Account
Account Information
Current fund prices, sales prospectuses, annual and semi-annual reports can be found on the following Hansa Invest websites:
https://fondswelt.hansainvest.com/de
https://fondswelt.hansainvest.com/de/fondswelt/fondsuebersicht
There, you will find important forms on the topics of capital-forming benefits, as well as Riester and investment fund savings contracts, which you can print out as a pdf document and fill out and return to us.
General Terms and Conditions of Contract & Special Conditions
Customer Account Management and Forms
Below you will find the necessary forms for your investment account or Riester savings contracts.
If you have any questions about your fund account or Riester savings plan, please contact our service staff on +49 69 12014 1214.
Forms:
Order for the withholding of church tax - 01.02.24
Exemption order - 01.02.24
Service Order Promotional Fund Savings Plan - 01.02.24
Service Order Investment Fund Savings Plan - 01.02.24
Advance cost information on fund savings with capital-forming benefits
Schedule of Charges
List of fees:
Important Information for Investors
Information on the protection of client funds and financial instruments
Your funds and financial instruments are held as a client portfolio separately from the assets of The Bank of New York Mellon SA/NV, Asset Servicing, Niederlassung Frankfurt am Main.
BNY Mellon SA/NV is a member of the Belgian Guarantee Fund (Beschermingsfond/Fonds de protection). Deposits with The Bank of New York Mellon SA/NV, Asset Servicing, Niederlassung Frankfurt am Main are not protected by either the German or the Belgian deposit guarantee scheme.
The contact details of the Belgian Guarantee Fund (Beschermingsfond/Fonds de protection) are:
Email: Guaranteefund.treasury@minfin.fed.be
Phone: +32-257 257 57
Complaints Procedure
Information on Complaint Procedure for Private Investors
We take your criticism very seriously and always strive to adequately appreciate your concerns and find satisfactory solutions.
The filing and processing of complaints is free of charge for you. Your complaint will be forwarded to a competent complaints officer as soon as it is received. The Complaints Officer will respond to your request for a full assessment of the facts within a reasonable time. If it is foreseeable that we will not be able to respond to your enquiry in a timely manner (usually 3 working days), you will receive an interim message from our responsible complaints officer, from which you can find out the status of the complaint processing and the further procedure.
Please send your complaint in writing to:
The Bank of New York Mellon SA/NV, Asset Servicing, Niederlassung Frankfurt am Main
Beschwerdestelle
MesseTurm, Friedrich-Ebert-Anlage 49
60327 Frankfurt am Main
Out-of-court dispute resolution
In the event of disputes between you as a consumer and The Bank of New York Mellon SA/NV, Asset Servicing, Niederlassung Frankfurt am Main, you may, without prejudice to your right to bring proceedings before the courts, refer the matter to the consumer arbitration board established by the Federal Financial Supervisory Authority.
Dispute Resolution Procedures
Note on the out-of-court dispute resolution procedure for private investors.
In the event of a dispute arising from the application of regulations in connection with the transaction between you as a consumer and The Bank of New York Mellon SA/NV, Asset Servicing, Niederlassung Frankfurt am Main you can call the Ombudsman's Office for Investment Funds of the German Investment and Asset Management Association (BVI).
Disputes in connection with our contractual relationship can be resolved there by an independent and neutral arbitrator. Requests for conciliation must be submitted in writing to the office of the BVI Ombudsman's Office, Unter den Linden 42, 10117 Berlin.
Further information on the Ombudsman's Office for Investment Funds and its procedure can be found online at http://www.ombudsstelle-investmentfonds.de.
The right to bring the matter to the courts remains unaffected by a dispute resolution procedure.
Best Execution Policy
We make sure that we achieve the best result that is in your interest when buying or selling fund units. We process transactions in fund units directly through the fund company managing the respective funds or their custodian bank. There are mutual funds where share transactions can also be placed on a stock exchange.
The fund
- Hansapost Megatrend
can only be purchased or sold through HANSAINVEST Hanseatische Investment Gesellschaft, which is why you will be charged the issue price when you buy it and the redemption price when you sell it. There is no alternative.
The funds
- Hansapost Balanced
- Hansapost Europa
- Hansapost Eurorent
- Hansapost Triselect
can be bought or sold through the exchange. However, we have also decided to execute the share transactions directly through HANSAINVEST. This is supported in particular by the reliability of the order execution due to the high probability of execution compared to an order on the stock exchange. In addition, transaction costs are low and the calculation of the share price is regulated by law.
The forwarding of orders to HANSAINVEST means that you will receive the respective issue or redemption price in accordance with the General Terms and Conditions.
Conflict of Interest
Below you will find information on how The Bank of New York Mellon SA/NV, Asset Servicing, Niederlassung Frankfurt am Main handles conflicts of interest.
The Bank of New York Mellon SA/NV, Asset Servicing, Niederlassung Frankfurt am Main understands it as an ethical and moral obligation to avoid and resolve conflicts of interest. Therefore, it is a matter of course for us to pay targeted attention to possible conflicts of interest.
However, due to the complexity of the business world in general and the financial sector in particular, the emergence of conflicts of interest is sometimes unavoidable. On the one hand, this applies within the group itself, but also in the day-to-day course of business.
The Bank of New York Mellon SA/NV, Asset Servicing, Niederlassung Frankfurt am Main has therefore developed and implemented appropriate measures, procedures and processes to deal with conflicts of interest.
With the enclosed information, we would like to present possible conflicts of interest that may arise and explain our solutions.
Inducements
The Bank of New York Mellon SA/NV, Asset Servicing, Niederlassung Frankfurt am Main does not receive any inducements within the meaning of the German Securities Trading Act in the context of the management of your investment portfolios.