BNY Mellon provides a full suite of sophisticated financial services that help Australian institutions move, manage and secure assets in capital markets around the world.

Our Commitment

BNY Mellon has been in Australia since 1975. Based in Melbourne and Sydney, we’re a leading global financial services firm for Australia’s pension funds, banks, asset managers, insurance companies, and government bodies. We provide investment management, securities servicing, cash management, payments and trade services, and other sophisticated offerings.

Superannuation and Sustainability

Long regarded as a model for sustainability, Australia's superannuation system requires first-class financial services to stay on course. With superannuation assets and liabilities projected to grow significantly over the coming decades, Australia needs a financial services partner with the scale and scope to succeed. By seamlessly integrating our wide range of services, BNY Mellon delivers complete solutions to help Australia's institutions move ahead.

Financial Strength and Support

The services BNY Mellon delivers in Australia are bolstered by a solid capital base and strong credit ratings. As prudent in managing our own business as we are in managing and servicing our clients' assets, BNY Mellon is recognized throughout the industry for the integrity with which we meet our clients' needs.

Milestones

  • 2003: BNY Mellon Investment Management Australia Limited launches..
  • 2005: Corporate Trust business opens.
  • 2008: Roseberry custody-vault offers secure document services.
  • 2009-2012: Australian and New Zealand DR market share exceeds 90%
  • 2009: APRA-licensed Foreign Authorized Deposit-taking Institution.
  • 2011: Pension WorldWide Australia unit ours.
  • 2013:  Pareto Investment Management Limited becomes part of the Insight group.

 

Melbourne

BNY Mellon

Melbourne Branch
Level 5, 350 Collins Street
Melbourne, Victoria 3000
Australia

Phone: +61 3 9640 3900
Fax: +61 3 9602 1236

 

Rosebery

BNY Mellon Australia Pty Ltd

Document Custody Vault
Corporate Trust
Unit 3, 5-15 Epsom Road
Rosebery NSW 2018
Australia

Phone: +61 2 9551 5000
Fax: +61 2 9551 5001

 

Sydney

BNY Mellon

Sydney Branch
Level 2, 35 Clarence Street
Sydney NSW 2000
Australia

Phone: +61 2 9551 5000
Fax: +61 2 9551 5001

 

BNY Mellon Australia Pty Ltd

Corporate Trust
Level 2, 35 Clarence Street
Sydney NSW 2000
Australia

Phone: +61 2 9551 5000
Fax: +61 2 9551 5001

 

BNY Mellon Investment Management Australia Limited

Level 6, 7 Macquarie Place
Sydney NSW 2000
Australia

Phone: +61 2 9087 7600

 

Pershing Securities Australia Pty Ltd

Level 7, 1 Chifley Square
Sydney NSW 2000
Australia

Phone: +61 2 8999 4000

Investment Services

BNY Mellon Australia Pty Ltd (BNY Mellon Australia), a wholly owned subsidiary of The Bank of New York Mellon, operates a Global Records Management Program to develop, deliver and maintain a global framework. This framework not only provides a highly secure, adaptable and proven solution, but it is how we successfully control physical & sensitive records/information throughout their various phases, to an international market standard, no matter the media and/or format in which they exist. Supported by a national distribution network, we can align our highly developed services to your needs. 

Productivity Benefits:

  • Access to experienced professionals and proven systems / processes
  • One secure online system – images, data imports, instructions, reports
  • Freedom to focus on core business activities and growth strategies

Cost Saving Benefits:

  • No fees incurred to access and use features of secure online system
  • Eliminate & automate repetitive and complex workflows and controls
  • Less dependency on infrastructure, application support & maintenance
  • Access to global DR & BCP strategy

Business Benefits:

  • An Online Systems that works for you, the way you want it to
  • Customisable, secure user profiles & portfolio / aged reports
  • Version controlled documents with document level status tracking
  • Securely ask questions, exchange data, communicate messages

Industries We Serve:

The information on this page has been issued by BNY Mellon Australia Pty Ltd (ACN 113 947 309) located at Level 2, 35 Clarence Street, Sydney, NSW 2000. BNY Mellon Australia Pty Ltd is ultimately owned by The Bank of New York Mellon Corporation.

Document And Information Management Services

Your partner in Australia

BNY Mellon entered the Australian market in 1975 and has since become one of the leading global financial services firms in the country. From offices in Melbourne and Sydney we provide asset management, securities servicing, cash management and payments and trade services to a wide range of Australian institutions, including pension funds, banks, asset managers, insurance companies and government bodies.

Benefits of working with a global leader:

BNY Mellon Australia Pty Ltd (BNY Mellon Australia), a wholly owned subsidiary of The Bank of New York Mellon, operates a Global Records Management Program to develop, deliver and maintain a global framework. This framework not only provides a highly secure, adaptable and proven solution, but it is how we successfully control physical & sensitive records/information throughout their various phases, to an international market standard, no matter the media and/or format in which they exist. Supported by a national distribution network, we can align our highly developed services to your needs.

Secure, Effective, Efficient – Document and Information Management Services

Productivity Benefits:

  • Access to experienced professionals and proven systems / processes
  • One secure online system – images, data imports, instructions, reports
  • Freedom to focus on core business activities and growth strategies

Cost Saving Benefits:

  • No fees incurred to access and use features of secure online system
  • Eliminate & automate repetitive and complex workflows and controls
  • Less dependency on infrastructure, application support & maintenance
  • Access to global DR & BCP strategy

BUSINESS BENEFITS:

  • An Online Systems that works for you, the way you want it to
  • Customisable, secure user profiles & portfolio / aged reports
  • Version controlled documents with document level status tracking
  • Securely ask questions, exchange data, communicate messages

Industries We Serve:

  • Banking & Finance
  • Corporate
  • Document Custody
  • Government & Agencies
  • Insurance
  • Legal, Wills & Estates
  • Mining & Energy
  • Retail & Franchises
  • Superannuation
  •  

A service that will change your business

BNY Mellon Australia can provide a proven document lifecycle solution from document receipting, verification, tracking, imaging, distribution, intransit recovery, audit controls through to secure destruction. We can customise a paper-free or physical records solution aligned to your requirements.

The information on this page has been issued by BNY Mellon Australia Pty Ltd (ACN 113 947 309) located at Level 2, 35 Clarence Street, Sydney, NSW 2000. BNY Mellon Australia Pty Ltd is ultimately owned by The Bank of New York Mellon Corporation.

Privacy Disclaimer - BNY Mellon In Australia

This Privacy Policy applies to information collected by The Bank of New York Mellon, acting through its Australian Branch and its related body corporates that are incorporated in Australia ("BNYM" or "we"). Each entity to which this Privacy Policy applies is listed below:

  • The Bank of New York Mellon Australian Branch (ABRN 84 084 066 419)
  • BNY Mellon Australia Pty Ltd (ACN 113 947 309)
  • BNY Trust (Australia) Registry Limited (ACN 000334636)
  • BNY Trust Company of Australia Limited (ACN 050 294 052)
  • Brandwal Limited (ACN 056 751 609)
  • BTA Institutional Services Australia Limited (ACN 002 916 396)
  • GT Australia Nominees Limited (ACN 003 646 062)
  • Permanent Custodians Limited (ACN 001426384)
  • Rusdav Limited (ACN 056 751 789).

This Privacy Policy outlines how we manage your personal information and safeguard your privacy in relation to that personal information.

At BNYM, we recognise that you are concerned about privacy and the security of your personal information. Your privacy is important to us and we are bound by the Privacy Act 1998 (Cth) and the Australian Privacy Principles ("APP"). This privacy statement sets out our policy on collecting and using personal information that we hold about you.

1. What personal information is collected and held?

BNYM only collects and holds personal information that is reasonably necessary for us to perform our functions. Our functions consist principally of wholesale banking and corporate trustee services such as acting as a trustee for securitised lending programs. If you do not provide the information that we ask, we may not be able to provide the products or services you have requested.

We may collect personal information such as your name, address, phone number or any other information that may be required for identification purposes. We may also collect other information such as details of a loan or security that you have provided to us when we act as the trustee for a lending program.

From time to time, we may also collect personal information about individuals such as company directors or guarantors whom we may deal with. There may be other circumstances where we may collect personal information from contractors who are contracted to perform services for us or persons who apply for employment with us. The information that we collect may include contact details, educational qualifications and information about your past work history.

When we collect personal information from you as required by law, we will use such steps as are reasonable in the circumstances to advise you of this. BNYM only collects personal information by lawful and fair means.

Where we act as a custodian or trustee in relation to a lending program, then we may also collect and hold credit information or credit eligibility information in relation to you.

We have included and additional statement about our practices in relation to credit information and credit eligibility information in the Schedule to this privacy statement.

2. How personal information is collected and held

BNYM collects your personal information in a number of ways including:

  • directly from you, such as when you provide the information by phone, email or in an application form for a job vacancy at BNYM or when you deal with us as a key contact or employee of a wholesale client;
  • from other persons involved in trusts for which we act as a trustee or custodian (for example managers and originators involved in a lending program.);
  • from other BNYM group companies.

Where we collect information from other persons about you, we will take such steps as are reasonable in the circumstances to let you know that we hold personal information about you (for example by asking that any loan application form includes a statement about us collecting your information).

We may hold information in our own right, or in a more limited capacity as the trustee of a trust.

Where we hold information as a trustee, this means we may be subject to obligations only to use and disclose that personal information for the purposes of the relevant trust. It also means that the relevant manager that manages the operations of the trust on a day to day basis will also hold personal information. When we accept appointment to act as a trustee, we require the relevant manager to comply with the law relating to privacy when they deal with your personal information.

3. What if you do not provide certain information?

If you provide us with an incomplete application, we may not be able to provide you with the product or service until the application is complete.

If you do not provide us with all relevant identity verification documents, or adequately satisfy electronic identity verification requirements, we may not be able to provide you, or continue to provide you with the product or service.

In particular as a provider of financial and credit service and products in Australia we have obligations under the Anti-money Laundering and Counter-Terrorism Financing Act 2006 (Cth) to collect certain information about persons to whom we provide our services (including account signatories, directors and beneficial owners). If we do not collect this information we may not be permitted by law to provide those services.

4. Use and disclosure of your personal information

BNYM may use or disclose your personal information for the primary purpose of providing the products and/or services requested, as well as for related purposes such as:

  • to verify your identity or transactions which you may enter into with us;
  • to administer and manage the provision of our products and services;
  • to respond to queries, complaints or to provide you with our general customer services;
  • to provide you with offers of other BNYM products or services;
  • to comply with laws and regulatory requirements including complying with any request made by a governmental authority in connection with legal proceedings or the prevention or detection of fraud and crime;
  • to comply with BNYM's risk management policies and procedures;
  • perform trustee services or act as a custodian;
  • conducting due diligence as part of a pre-employment screening or client on boarding; or
  • to train our staff.

We will not, however, use your personal information other than for:

  • a purpose made known to you;
  • a purpose you would reasonably expect;
  • a purpose required or permitted by law; or
  • a purpose otherwise authorised by you.

Depending on the circumstances, the types of people to whom we may disclose personal information include;

  • our related bodies corporate (including other entities to which this Privacy Policy applies)
  • our professional advisors and consultants such as lawyers and auditors;
  • our insurers;
  • other persons involved in a trust where we act as trustee or custodian (including financial institutions, originators or persons providing finance); or
  • service providers.

5. Use of service providers

Your personal information may be disclosed to third parties in order to issue or provide you the product or service that you requested, when we have outsourced certain functions associated with such product or services and as required or permitted by law. Only information necessary for the service provider to carry out their function will be provided and will be subject to confidentiality clauses in the relevant services agreement.

6. Changes to personal information

Changes to your personal information can happen from time-to-time and we ask that you keep us informed of any changes by notifying us in writing. We may also ask you to review, confirm and advise of us changes to your personal information.

7. Storage and security of information

BNYM stores personal information in a combination of computer storage facilities, paper-based files and other records. We will take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure.

We will also ensure that any service providers (including managers or trusts) that we deal with also take such steps.

8. Access and correction

The APPs give you a right to access the personal information that we hold about you (subject to some exceptions). You can contact our Privacy Officer (details below) to make a request. Generally, BNYM will provide you with access within a reasonable time frame, to your personal information that we hold, unless a particular exception applies, such as where:

  • it would be unlawful to provide the information;
  • providing access would be likely to prejudice an investigation of possible unlawful activity;
  • it would pose a serious and imminent threat to the life or health of any individual; or
  • the request is frivolous or vexatious.

If a request for access would divulge a commercially sensitive decision-making process, then BNYM may provide an explanation rather than direct access to the information.

If your request relates to information about a trust or lending program for which we act as a custodian or trustee, we may not hold all of the information about you that is relevant to that trust or lending program. The relevant manager of that trust with whom you deal with on a day to day basis may hold more information than we do. We may need to refer your request to the relevant manager to respond to your request. You may prefer to make your application directly to the relevant manager. For example, for a lending program, the manager is the person that you have day to day contact for the administration of your loan. If you are not sure who the manager is, we can provide you with the details of that manager to assist you in an access request.

We will respond to your request within a reasonable period. Before granting you access we may ask you for proof of your identity or any authorisation that you hold to obtain access.

9. Correction

You may also seek correction of the personal information that we hold about you. You may do so by contacting the Privacy Officer below.

If you are able to establish personal information that BNYM holds is inaccurate, incomplete or out-of-date, then we will amend it. If you and BNYM disagree about the accuracy, completeness or currency of our records, then you have the right to request that we note your disagreement on those records under the Australian Privacy Principles.

As with access requests, if the information that we hold about you is in relation to a trust of lending program then the relevant manager of that program may hold more information than we do. We may need to refer your request to the manager. You are free to make your correction request directly to that manager if you prefer.

10. Identifiers

BNYM does not use any government-issued identifiers (such as Tax File Numbers) for use as its own identifier.

11. Anonymity

Given legal requirements on financial institutions to identify their customers, we would be unable to allow you to transact with us on the basis of anonymity. However, access to the BNY Mellon public website, and some other interactions with us may be done anonymously and you may make general enquiries about our products and services on an anonymous basis if you so choose.

12. Cross-border disclosure of personal information

BNYM may transfer personal information to related body corporates and unaffiliated service providers in locations beyond Australia (including, but not limited to, the United States, India, the United Kingdom, Brussels, and other members of the European Union) in the course of storing that information and when using or disclosing it for one of the purposes referred to above. When transferring personal information to foreign jurisdictions, BNYM will only do so where the recipient is subject to binding requirements similar to those in Australia or where we are satisfied that the recipient will not use the personal information except in a manner that is consistent with our obligations under the Privacy Act.

13. Openness and changes to this statement

This Privacy Policy sets out BNYM's policies on the management of personal information and is subject to change from time to time. For example, there may be a change in the law or its interpretation or we may change the way that we carry on our business. We will seek to update this policy in a timely manner should a change occur.

The last date on which this policy was updated was 12 March 2014.

14. Contacting us and complaints

If you would like more information about how we manage your personal information, please contact us on +61 2 9551 5000, or write to us at the following address:

The Privacy Officer
Level 2, 35 Clarence Street
Sydney NSW 2000
Email: Compliance_Australia_Branch@bnymellon.com

If you wish to raise any concerns about any breach or potential breach of your privacy under this Policy or the APP, please contact our Privacy Officer and we will make every effort to resolve your complaint internally.

We will use our best endeavours to respond and resolve any complaint to your reasonable satisfaction. If you are unhappy with our response, you may lodge a complaint with the Information Commissioner, please contact the Commissioner's hotline service on 1300 363 992. Further information may also be available from the website of the Office of the Australian Information Commissioner at http://oaic.gov.au/.

You may wish to consider putting a complaint to us in writing. This will help us understand your complaint and may assist you if you wish to take your complaint further (for example by going to the Privacy Commissioner).

If your complaint relates to a breach of privacy in relation to a lending program or trust you may wish to take your complaint directly to the relevant manager. You may also have rights to take your complaint to an external dispute resolution scheme where credit is involved. This may depend on the particular lending scheme in question.

Your loan documents, the manager's website or the manager will have more information about external dispute resolution options that may be available to you.

Use of our web site

Please refer to the following website page of information about use of our website and cookies:
http://www.bnymellon.com/privacy/cookies.html


Schedule to Privacy Policy - Additional statements with respect to credit information and credit eligibility information

What Credit Information and Credit Eligibility Information Do We Collect and Hold?

Credit information and credit eligibility information are particular types of personal information that are subject to separate regulation under the Privacy Act. This statement applies in respect of these categories of information.

We may collect, hold, use or disclose credit information and credit eligibility about individuals.

This is usually only in relation to a lending program where we have agreed to act as the trustee. Depending on the particular program or the circumstances this may include information that you have provided in your loan application, information about that has been obtained from a credit reporting body (this is sometimes called credit eligibility information), information about your obligations under the loan and whether or not you are meeting your obligations under a loan.

Credit eligibility information may include identification information, information about your current liabilities, repayment history or defaults (each in respect of consumer credit) and other information (including publicly available sources like court proceedings or personal insolvency information) that a credit reporting body is entitled to disclose to a credit provider. We do not usually derive information from credit eligibility information although we may hold information that a loan manager has derived from credit eligibility information such as a credit score.

We may not hold all of these types of information. Sometimes we will only hold basic categories of this type of information (with more detailed information being held only by the relevant loan manager).

We will require that relevant loan managers manage this information in accordance with the requirements of law. This includes the specific provisions of the Privacy Act 1988 that deal with credit information and credit eligibility information. It also includes any provisions of the Credit Reporting Code that may apply to that information.

How You Can Find Out About Credit Reporting Bodies with Credit Information May Be Exchanged?

The extent to which we or a loan manager may hold credit eligibility information or exchange credit information with a credit reporting body will vary according to the type of loan, the particular lending program or the particular circumstances.

We will ask the relevant loan managers to take reasonable steps to advise you about the involvement of a credit reporting body. This information may be available in your loan documents, your loan application form or from your loan manager. We suggest that you contact your loan manager in the first instance if you have any questions (for example if you wish to contact the relevant credit reporting body to see its privacy policy or to request access to or correct of information that the credit reporting body holds about you ).

Why Do We Use or Disclose This Information?

We only use or disclose credit information or credit eligibility information about you for the purposes of the lending program to which it relates. This may include use and disclosure that is for the purposes of considering loan suitability and for the administration and enforcement of loans.

Request for Access and Correction

You may make a request to access or correct credit information or credit eligibility information that we hold (if any) about you by using the contact details for our Privacy Officer (see our privacy statement). We will always ask you to provide evidence of your identity before we grant you access to credit eligibility information.

We will normally need to consult with the loan manager to consider your requests. Alternatively you may wish to make an access or correction request directly to the loan manager. Often this will be a quicker and more effective way of making a request for access and correction because the loan manager will usually hold more information than us.

You may have different rights than those contained in the Australian Privacy Principles in relation to access to or correction of credit eligibility information. For example where you request a correction to credit information we may be required to consult with another interested party (such as a credit reporting body or another credit provider ) to consider your request. We may also have obligations to advise previous recipients of the information about a correction that we make. You also have a specific right to appoint a person to seek access credit eligibility information on your behalf.

We will comply with any higher standards or requirements that are applicable for access to or correction of credit eligibility information (including any requirements contained in the Credit Reporting Code). For example in most cases we will try to respond to your request within 30 days.

We will advise you if we cannot agree to your request for access or correction.

Complaints

You may make a complaint to us if you consider that we have not complied with our obligations under any applicable law relating to credit information or credit eligibility information (including any provisions of the Credit Reporting Code that apply to us). Please see our general privacy statement about how to make complaints.

Cross Border Disclosure

The Australian Branch of BNYM is an international bank which carries on business in Australia. We may transfer personal information to our home office or related bodies corporate and service providers in locations beyond Australia (including, but not limited to, the United States, India, the United Kingdom, Brussels, and other members of the European Union) in the course of storing that information and when using or disclosing it for one of the purposes referred to above. We may be required by law to disclose some personal information to regulatory authorities in those jurisdictions.

Where we disclose information to an overseas recipient we will take such steps as are reasonable to ensure that;

  1. any related body corporate that is located overseas will not use or disclose that information except in circumstances where we would be entitled to use or disclose it (or for a purpose that is permitted by law); and
  2. where the disclosure is made to assist in assessing or management of credit the credit eligibility information is only used or disclosed by that person for such purposes.

We will also take reasonable steps to ensure that the overseas recipient does not breach the provisions of the Australian Privacy Principles to the extent that they apply to us in relation to the information.

Internet Security

The Internet is one of the most powerful communication tools available, making it possible to share information instantly, any time of the day or night, around the globe.

Criminals have capitalized on the broad power and wide availability of the Internet and electronic mail (e-mail) to defraud unsuspecting people. It is critical that each of us maintain constant vigilance over the way we use the Internet and all forms of electronic communication.

The Bank of New York Mellon maintains active oversight of all of our systems as part of our efforts to protect the security and privacy of client information.

If you have any concerns or questions, please contact your Bank of New York Mellon representative.

The Bank of New York Mellon does not contact its clients or anyone else by e-mail to confirm credit card or financial transactions, or to confirm or request personal account information or any other type of sensitive information.

Protect Yourself

To help protect yourself and your personal data, do not trust any e-mail communications that request your personal information.

Criminals can be convincing. They make their fraudulent e-mails look like they come from legitimate sources. They publish fake Web sites that use designs, information and programming stolen from their rightful owners. Cyber criminals use methods to impersonate you over the phone to arrange funds transfers, or imitate communications from the financial institution to verify transactions, or initiate other changes to your account. Don't fall for their ploys.

 

E-mail and Web Site Scams

E-mail is by far the most popular way for criminals to try to get your attention — and your personal information. An e-mail may direct you to a Web site designed and operated by criminals to trick you into revealing such information. Therefore, treat e-mail from someone you don't know the same way you would treat a telemarketing call from someone you don't know: don't necessarily believe what you're being told.

Fraudulent e-mails and Web sites are created every day to attempt to steal personal information. It's called "phishing" — a variation of the word "fishing." There are limitless variations of these online scams, so the best defense is education and a healthy dose of skepticism. A few misleading and deceptive techniques in use include the following:

  • The e-mail or Web site may appear to be genuine.
  • It may include a logo that appears legitimate.
  • It may ask you to click on a link to go to a Web site — the Web site address may, at first glance, appear legitimate and imply importance.
  • The e-mail or Web site may ask for you to supply account numbers, Social Security numbers, personal identification numbers (PINs), passwords or credit card numbers.
  • The e-mail or Web site may even already contain some of this information and is asking you to confirm the data.
  • You are right to be suspicious of any e-mail or Web site asking you to supply or confirm any personal information.

As technology and one's ability to detect these scams improves, so, unfortunately, do the criminals. The latest attacks do not even require you to do anything. Merely opening the e-mail can launch "hidden" software — a virus, "spyware" or other malicious code — that will download to and reside on your computer. Should they go undetected, any of these programs could compromise your computer in a variety of ways, including stealing private information, redirecting your Web surfing to unscrupulous sites and transmitting information that you type on your computer directly to the criminals. Therefore you should delete all unwanted and potentially fraudulent e-mails without opening them.

Some fraudulent e-mails, spear-phishing attempts for example, can be very well done and very convincing. These are often created by more sophisticated and more determined criminals who are highly motivated to succeed. More generally, however, most fraudulent e-mails and Web sites established for fraud may frequently be characterized by the following:

  • Misspellings and other typographical errors
  • Poor grammar
  • Urgent messages in the e-mail subject line
  • Random characters in the e-mail subject line or body
  • "Fuzzy" logos, or logos that are distorted

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Tricks of the Trade

There are a number of common e-mail scams of which you should be aware. While this list is by no means exhaustive, recent e-mail tricks include:

  • Creating a sense of panic. E-mails threatening loss of account access, loss of credit, foreclosure, etc., are trying to get you to panic enough to lose your common sense and fall for their scam. Don't panic; when in doubt, call your financial institution.
  • Referencing a recent transaction. Vaguely worded e-mails referring to a "recent transaction" that you need to go online and verify, or for which you need to provide additional account information, are also just trying to get you to fall for their scam.
  • Confirming your account information. It's possible that the criminals think they already have your account numbers, password, etc., and all they need is your confirmation. They could have guessed, they could have bought it, they could have stolen it. Don't give them the help they need to use it. Do not respond to confirmation-of-information requests received via an e-mail that you are not expecting or that could possibly be fraudulent. This includes both not responding via e-mail and not visiting a Web site to confirm the information.
  • You're a winner! "Just send money to cover the costs/fees/taxes and you can claim your prize." If you do respond to this solicitation, the thief will have your money as well as your credit or debit card information if you pay online, or your checking account number and bank routing information if you pay by check. A legitimate contest will never make you pay to receive the prize.
  • Your donation is needed. Many criminals act like they are actually charities and request your donations, appealing to your emotions and taking advantage of tragedies and natural disasters. Be careful when making charitable donations. Many legitimate organizations now accept donations online. But exercise caution and only donate via a non-profit organization's Web site directly, or if you are absolutely sure of the company through which you are donating.

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Web Site Spoofing

"Spoofing" is another trick used by criminals. Criminals steal a Web site's code — the technical programming that makes the Web site work — and use it to create a fake Web site that "spoofs" or appears to be the legitimate site.

The difficulty for unsuspecting consumers is that these sites look legitimate. To help protect yourself, be aware of how you're accessing the site.

  • Don't follow a link in an unsolicited e-mail if you have any doubts about the sender (see "phishing", above).
  • Type all Web site addresses carefully, or use Favorites or Bookmarks to store frequently accessed sites — especially financial-related sites. Misspelling, even by one letter, the address of the Web site you are trying to access may send you to an incorrect, possibly fraudulent, Web site.

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Lottery / Sweepstakes Letter Scams

If you receive a letter, accompanied by a check with a The Bank of New York Mellon brand, that claims you have won a lottery, a sweepstakes, have been chosen to be a paid "secret shopper" or a similar variation of a popular contest, be advised that these are scam letters and fraudulent checks. If you contact the sender as requested, you will be instructed to negotiate the check and forward the sender money through a wire transfer or money order. Please do not negotiate these checks, as they are not authentic The Bank of New York Mellon checks. If you receive one of these letters and/or checks, you should report it to your local U.S. Postal Inspection Service.

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Corporate Account Takeover

Corporate account takeovers, once associated mostly with large corporations, have started to target municipalities, smaller businesses, and non-profit organizations. Thousands of businesses, small and large, have reportedly fallen victim to this type of fraud. To obtain access to business financial accounts, cyber criminals often target employees and cause the targeted individual to download and spread malicious software (or "malware") which in turn steals their log-in credentials. Cyber criminals typically will accomplish this by getting you to perform some action such as open an email attachment, accept a fake friend request on a social networking site, visit an already compromised legitimate website, or plug an infected USB drive into your system. All of these can install malware on your computer.

Some recent methods used to trick employees into opening the attachment or clicking on the link, have included making the e-mail appear come from a legitimate business, for example:

  • UPS (e.g., "There has been a problem with your shipment.")
  • Financial institutions (e.g., "There is a problem with your banking account.")
  • Better Business Bureaus (e.g., "A complaint has been filed against you.")
  • Court systems (e.g., "You have been served a subpoena.")

Cyber criminals may try to take advantage of some current event, such as a natural disasters or major sporting events, They may use credentials stolen from company websites or co-workers or executives and design the e-mail to look like it comes from a trusted source.

Once they are able to get you to download their malware, they can easily steal your account login credentials and then be able to electronically steal money from your business accounts through unauthorized wire transfers and ACH payments.

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What You Can Do

Report any problems regarding The Bank of New York Mellon to your customer service representative.

If you should become a victim of identity theft, you can take the following actions to help you protect your personal and financial interests:

Contact your bank and credit card issuers to ensure that:

  • Access to your accounts can be protected
  • All transactions are actually yours
  • Your address information has not been changed
  • Your PINs have not been changed
  • New checks have not been ordered by the identity thief

File a police report with your local police department and provide the facts and circumstances surrounding your loss. Obtain a police report number with the date, time, police department, location and name of the police officer taking the report or involved in the subsequent investigation. Having a police report on file will often facilitate your dealings with insurance companies, banks, credit card agencies, and commercial establishments that may be parties involved in fraudulent transactions. The police report may initiate a law enforcement investigation into the loss with the goal of identifying, arresting, and prosecuting the offender and possibly recovering your lost items. The police report will also help provide immediate clarification should someone assume your identity and be arrested for criminal activity using your name and biographical data.

Contact the three major credit bureaus (listed below) to order copies of your credit report, and to report identity theft.

Equifax

PO Box 105069
Atlanta, GA 30349
To order a credit report: +1 800 685 1111
To report credit fraud: +1 800 525 6285
http://www.equifax.com

 

Experian

PO Box 2002
Allen, TX 75013
To order a credit report: +1 888 397 3742
To report credit fraud: +1 888 397 3742
http://www.experian.com/

 

Trans Union

PO Box 1000
Chester, PA 19022
To order a credit report: +1 800 916 8800
To report credit fraud: +1 800 680 7289
http://www.transunion.com/

 

By ordering your credit report, you will be able to determine if the identity thief has opened any credit accounts in your name. You can then contact these creditors to let them know that your identity has been stolen, and that the accounts are fraudulent.

When calling to report fraud, request that a statement be placed on your credit report that indicates no further credit is to be granted in your name without first contacting you directly at the telephone number you designate. This is typically called a "Fraud Alert" or "Victim Statement", and will help prevent further accounts from being opened in your name.

Contact the Federal Trade Commission. The FTC maintains the Identity Theft Data Clearinghouse (the federal government's centralized identity theft complaint database), and provides identity theft victims with information. The FTC can be contacted through the following methods:

If you discover that a fraudulent bank account has been set up using your name, report the account information to the following merchant check guarantee firms:

  • Telecheck: +1 800 366 2425
  • National Processing Company: +1 800 526 5380
  • SCAN (Deluxe): +1 800 262 7771
  • CheckRite: +1 800 766 2748
  • CrossCheck: +1 800 552 1900
  • Market Block List: +1 888 567 8688

Report improper use of your Social Security Number to the Social Security Administration (SSA) by contacting the SSA Hotline at +1 800 269 0271.

If your driver's license is stolen, report the theft immediately to your local Department of Motor Vehicles. Ensure that a duplicate license was not issued to the identity thief.

Maintain a log of what happened, what was lost, and all of the steps you took to correct the situation. Remember to record dates, times, phone numbers, people you spoke with, and any relevant reference numbers and information. Correcting an ID theft can be a long and difficult process — do not rely on your memory.

Businesses and Corporate clients should

  • Proactively use account features that may protect their accounts, such as check cashing limitations and automated payment filters.
  • Consider using positive pay features to limit check fraud
  • Consider using debit blocks on disbursement only accounts
  • Reconcile banking transactions on a daily basis
  • Initiate ACH and wire transfer payments under dual control, with a transaction originator and a separate transaction authorizer

Business and personal customers also should employ best practices to secure computer systems in their homes and business including, but not limited to:

  • Utilize strong passwords with at least 10 characters that include a combination of mixed case letters, numbers and special characters
  • Do not share with others usernames and passwords for online banking systems
  • Use a different password for online banking sites than you might use for email and other Internet activities
  • Verify use of a secure session (https not http) in the browser for all online banking
  • Do not "script" usernames and passwords for online banking to allow for automatic logins
  • Install commercial anti-virus, desktop firewall, and intrusion detection software on all computer systems and apply updates regularly
  • Ensure computers are patched regularly particularly operating system and key application with security patches
  • Always activate the screensaver locking feature when you need to leave your computer unattended
  • Limit administrative rights on users' workstations to help prevent the inadvertent downloading of malware or other viruses — create limited user accounts for daily use
  • Where practical, carry out online banking activities from a stand-alone and locked down computer from which e-mail and Web browsing are not possible
  • Never access bank, brokerage or other financial services information from public kiosks such as those found at Internet cafes, public libraries, and airports
  • Educate your staff on this type of fraud scheme
  • Configure routers and firewalls to deny unauthorized access to your computer or network
  • Change the default passwords on all network devices regularly
  • Block pop-ups
  • Keep abreast of the continuous cyber threats that occur
  • Engage IT support staff if staff reports any unexplained changes in the performance or behavior of computers, they experience unexpected system shutdown and restarts, or see new and unexpected toolbars or menu items
  • Make sure your employees know how and to whom to report suspicious activity to within your company and at your financial institution
  • Ensure your contingency plan addresses the need to recover systems suspected of compromise by malware, not just data corruption and catastrophic system/hardware failure
  • Consider whether other company or personal data may have been compromised
  • Contact your financial institution for more information

Immediately notify us of any suspicious transactions, particularly ACH or wire transfers

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E-mail Security

BNY Mellon actively works to protect the privacy and data integrity of sensitive information while it is in our possession and control. In the course of providing services, we may exchange information with clients or their authorized representatives which is sensitive and confidential. In order to protect this information, BNY Mellon requires Highly Confidential Information (HCI), and in some cases other types of sensitive information, to be encrypted when transmitted over an open unsecured network.

BNY Mellon provides two methods of encryption for electronic messages containing HCI sent to external recipients.

  • Enforced Transport Layer Security (ETLS)
  • BNY Mellon Secure Messaging Portal

Enforced Transport Layer Security (ETLS) is the primary and preferred method of encryption for BNY Mellon. This method of encryption allows e-mail to be automatically secured with no additional steps required by the sender and recipient. ETLS requires our external partner organizations to have both an ETLS capable infrastructure and a valid digital certificate for encryption. Once established, this method is the most convenient for all users and provides seamless encryption for e-mail and attachments. ETLS encrypts e-mail message between servers and is designed to protect confidentiality and data integrity and is a widely recognized standard issued by the Internet Engineering Task Force (IETF) for securing transmitted data.

If you have questions about ETLS encryption or to establish an ETLS relationship with your client, please contact the TLS Administration Team.

BNY Mellon Secure Messaging Portal is the alternative secure encryption tool which is utilized when an external partner does not have ETLS capability. The portal encapsulates a message and its attachments into an encrypted message. Once protected, the encrypted message is sent to recipients as an attachment to a plain text email. The recipient uses a self-created, pre-registered password to access the notification and any attachments. This guide provides step by step instructs on how to register and use BNY Mellon's Secure Messaging tool.

Access the BNY Mellon Secure E-Mail User Guide or the BNY Mellon Secure E-Mail Quick Guide for External Partners.

If you have questions about BNY Mellon's Secure Messaging Portal, please contact the Secure Messaging Team.

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When accessing any third-party/external sites that may be linked above, you will leave the BNY Mellon web site. These sites are not controlled or endorsed by BNY Mellon, and BNY Mellon is not responsible for the contents, operation or security of these sites.