Gerard Connors is unwavering in his commitment to bringing clients and service teams together.
Gerard Connors, Service Director, Asset Servicing, Investment Services, constantly looks for ways to simplify how BNY Mellon services clients, particularly the ones he directly supports. “We designed an approach where all the service teams working with a client meet virtually each month to discuss and resolve the client’s needs,” Gerard said. “Clients have expressed appreciation for this kind of strategic thinking, noting that our alignment makes it easier for them to conduct business with BNY Mellon.”
Working collaboratively with the legal department, Gerard and his team created templates for account control agreements with clients, accelerating the turnaround time to finalize them. He has earned the praise and respect of his clients’ senior management teams, and they call him directly for service or relationship issues. Gerard leads by example through his strong client focus and willingness to hold himself accountable in responding to client needs.