Doug Shulman


Doug Shulman, Senior Executive Vice President and Head of Client Service Delivery

Senior Executive Vice President and Head of Client Service Delivery

Doug Shulman is Senior Executive Vice President of BNY Mellon and Head of Client Service Delivery (CSD). CSD includes the key business functions and service delivery areas of BNY Mellon that help clients to conduct business, service assets and engage in transactions in 35 countries and more than 100 markets. Doug is also a member of the company’s Executive Committee, the organization's most senior management body.

Doug joined BNY Mellon in September 2014 from McKinsey & Co., where he was a Senior Advisor, and Harvard’s Kennedy School Center for Business and Government, where he was a Senior Fellow. From 2008 to 2012 Doug was the Commissioner of the U.S. Internal Revenue Service, where he led the 100,000-person agency responsible for generating $2.4 trillion in annual tax revenue. In that role, he set strategy, managed stakeholders, built a strong executive team and transformed the IRS’s use of data analytics and implemented a major modernization of the IRS key technology.

Previous to the IRS, Doug served in various roles at the Financial Industry Regulatory Authority (FINRA), including Vice Chairman of the self-regulator of the 5,100 broker-dealers and 650,000 registered individuals in the U.S. securities industry. He joined FINRA’s predecessor, NASD, in 2000 and as President, Markets, Services and Information, he played a lead role in restructuring the company, including leading the sale of the Nasdaq stock market and overseeing NASD’s entrance into the fixed income markets. He also had broad responsibility for technology, operations, services and strategy.

Doug has served on the Boards of Directors of the Depository Trust and Clearing Corp, Inc. (DTCC) and Mantas Corporation, and was a Board Director of the World Federation of Exchanges, a global organization of stock and derivative exchanges.

Doug holds a BA from Williams College, an MPA from the Kennedy School at Harvard University and a JD from Georgetown University Law Center.