Delivering exceptional client service is at the heart of everything we do at BNY Mellon. In his quarterly blog, Corporate Trust CEO Frank La Salla shares insights into how we’re collaborating with clients and delivering solutions to industry challenges.
I want to say how excited I am to join this business and have the opportunity to work with you. I’m eager to connect over the coming weeks and months, and discuss how we can better partner to deliver an exceptional client experience for you.
BNY Mellon’s service legacy is founded on a prevailing drive to serve clients with excellence. After all, we are one of the oldest continuously operating financial services institutions. We strive to form long-term relationships with our clients to become a trusted extension of their business.
“Understanding our client’s specific objectives and tailoring solutions to meet their needs are paramount.”Frank La Salla, Chief Executive Officer, BNY Mellon Corporate Trust
We are also certainly invested in the future. We are shifting organizational processes, culture, and mind-sets to a digitization journey to deliver not only strategic, but transformational goals. On this journey, we are continuing to design solutions that reduce complexity and provide end-to-end service. Both are essential components to helping our clients succeed.
Recently we reached a significant digitization milestone. We activated 90% of our Corporate Trust clients on BNY Mellon NEXENSM! We have received positive feedback from clients on their onboarding and user experiences, including one client saying, “BNY Mellon is ahead of its peers and ahead of the curve, our company would like to be fully onboarded to benefit from NEXEN’s rich functionality as soon as possible.”
The Corporate Trust team continues to regularly reach out to clients for their feedback, as it shapes all aspects of innovation and development. We’re excited to launch more services, like LoanArc, our new online loan reporting solution.
Our Corporate Trust team is dedicated to serving its clients and driving the industry forward. It’s an honor to share that for two years in a row we’ve been named Best Corporate Trust Service Provider by Global Finance magazine. We undoubtedly have an accomplished team.
With a promising landscape in front of us, I’m excited to work with you. Thank you for your continued partnership, and I am confident that with your support and the power of teamwork, the next chapter will be one of great success.
Chief Executive Officer, Issuer Services, BNY Mellon
Frank La Salla is the Chief Executive Officer of BNY Mellon’s Issuer Services business, which includes Corporate Trust and Depositary Receipts.View Profile