March 26, 2012

BNY Mellon Takes Top Honours Amongst Peers in 2012 R&M Global Custody Survey

Twelve #1 rankings against peer group of large US custodians

LONDON, March 26, 2012 — BNY Mellon, the global leader in investment management and investment services, has been ranked #1 ahead of its peer group* in the latest annual R&M Survey of custody clients and fund managers.  

The company was ranked ahead of its peers in 11 categories in the survey, including the Overall Score category where it recorded an improved score on 2011's survey.

In addition, BNY Mellon was ranked #1 out of all surveyed providers in three key categories.

#1 overall:

  • Big Boys Chart (AuC >$10 trillion)
  • USA
  • UK Asset Owners

#1 versus peer group:

  • Overall Score
  • Benelux
  • Rest of World
  • Far East
  • Asset Owners
  • External Asset Managers
  • External Asset Managers (Indirect/Both)
  • US Asset Managers
  • Banks

[*Peer group: State Street, JP Morgan, Northern Trust, Citigroup]

Richard Hogsflesh, Managing Director of R&M Surveys, said: "Up until recently, high levels of client satisfaction were the domain of the smaller custodians, but not anymore. BNY Mellon…[has] demonstrated [its] commitment to client satisfaction by putting a clear gap between [itself] and other major players like State Street and Citibank."

Tim Keaney, Vice Chairman of BNY Mellon and CEO of BNY Mellon Asset Servicing, said: "As always I'd like to thank our clients for their unstinting support in this prestigious independent survey. Our strong showing in the survey is testament to the expertise and dedication of everyone working within our investment services business during what remain challenging times for our clients, as they seek to manage risk, control costs and keep pace with today's fast-evolving regulatory environment.

"In today's ever more complex investment and operating environment, this latest vote of confidence in our organisation speaks to the breadth of our product offering and our long-term commitment to the investment servicing business, and our unwavering focus on innovation, quality and service excellence."

Sample BNY Mellon client survey comments included the following:

  • "At senior management level [BNY Mellon has] a highly detailed understanding of our business. [The] client service manager [is] very knowledgeable and willing to support us."
  • "Again, [BNY Mellon] is by far the superior custodian that we worked with."
  • [BNY Mellon's] client service team on my account has been very responsive to my questions and understands my business needs completely."
  • "BNY Mellon is best in class for endowments and foundations asset servicing."
  • "Continues to deliver consistently good service in EMEA and North America."

UK-based R&M Consultants specialises in providing market research to financial institutions around the globe. R&M's annual global custody client satisfaction survey, now in its 20th year, is based on feedback from asset owners, investment managers and banks from all four corners of the globe. The 2011 survey attracted over 839 responses worldwide. Participants were asked to rate global custody providers across 49 different aspects of service provision, ranging from core skills such as settlements and income collection through customised services such as securities lending and the processing of alternatives.

BNY Mellon Asset Servicing offers clients worldwide a broad spectrum of specialized asset servicing capabilities, including custody and fund services, securities lending, performance and analytics, and execution services.

BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 36 countries and serving more than 100 markets.  BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, offering superior investment management and investment services through a worldwide client-focused team.  It has $25.8 trillion in assets under custody and administration and $1.26 trillion in assets under management, services $11.8 trillion in outstanding debt and processes global payments averaging $1.5 trillion per day.  BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK) . Additional information is available on or follow us on Twitter @BNYMellon.

This press release is issued by The Bank of New York Mellon to members of the financial press and media. All information and figures source BNY Mellon International unless otherwise stated as at December 31, 2011.The Bank of New York Mellon, London Branch, registered in England and Wales with FC005522 and BR000818
Branch office: One Canada Square, London E14 5AL
Authorised and regulated in the UK by the Financial Services Authority.