Upon completion of the merger, for shareholders of The Bank of New York and Mellon Financial whose shares were held in Direct Registration (DRS) or in uncertificated form in Dividend Reinvestment (DRP), those shares were automatically exchanged. Physical certificates are required to be surrendered in order to be exchanged.

If you have not yet completed the exchange of your physical certificates in The Bank of New York and/or Mellon Financial for The Bank of New York Mellon common stock, you must surrender those certificates for exchange as follows:

1. Complete a Letter of Transmittal. To receive a form, please contact Computershare at:
   
   Toll-Free within the United States, U.S. territories and Canada:
   +1 800 546 5141
   
   Outside the United States, U.S. territories and Canada:
   +1 781 575 2765
   
   
2. Enclose your certificate(s) of The Bank of New York and/or Mellon Financial
   
   
3. Mail to:
   
   If by regular U.S. mail:
   Computershare Trust Company, N.A.
   Attn: Mandatory Corporate Actions, COY: BNYM
   P.O. Box 43014
   Providence, RI 02940-3014
   
   If by overnight courier:
   Computershare Trust Company, N.A.
   Attn: Mandatory Corporate Actions, COY: BNYM
   150 Royall Street, Suite 101
   Canton, MA 02021