1 BNY Mellon Servicing data reports overall satisfaction of Treasury Services clients at 87 percent, with 91 percent of Treasury Services clients indicating they would recommend BNY Mellon to others.
2 The Truth about Customer Service; Harvard Business Review; Rawson, Duncan, and Jones; September 2013.
3 Calabrio Research; AdWeek; The Widening Gap between Customer Service and the Customer; March 12, 2018; https://www.adweek.com/brand-marketing/infographic-the-widening-gap-between-customer-service-and-the-customer/
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