Leading the Transformation of Asset Servicing

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Leading the Transformation of Asset Servicing

November 2020 (updated)

By Roman Regelman

This article launches our ‘Future Ready’ campaign, in which we’ll begin to regularly communicate how our company’s commitment to innovation, growth and technology is shaping the future of the industry.


A new world of integrated platforms, transparency and technology has radically altered what is possible. With industry forces and current economic conditions weighing on asset managers and asset owners (already under significant pressure before COVID-19), the stakes now could not be higher. The question asset managers and asset owners should be asking themselves is to what extent are they ready for the future.


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Roman Regelman, CEO of Asset Servicing and Head of Digital at BNY Mellon, discusses the future of asset servicing.




The answer depends on how ready their providers are. To deliver what’s needed requires taking a different approach from the past, as well as a digital- and data-driven mindset and skillset. Providers must have the foresight and the talent, the infrastructure and the technological savvy. They’re expanding beyond the traditional role of supporting operations to revolutionize the front, middle and back office. They look to marshal data for competitive advantage — to help more meaningfully gather assets, improve investment performance, access liquidity pools and other imperatives.


I’ll share what we are seeing and hearing from our unique vantage point of serving many of the world’s financial leaders, and discuss some of the bold steps providers should take to lead the transformation of the asset servicing industry.

Becoming Orchestrators


The traditional role asset servicers have played in supporting operations is important to our clients. But it addresses only a small part of their needs.


Asset managers and asset owners are increasingly focused on managing and using data to drive competitive advantages that can offset fee and cost pressures. They also recognize the importance of improving the end-investor experience and addressing investors’ demand for increased transparency. It’s becoming clear that no single provider can deliver everything clients need while offering adequate choice and flexibility.


Asset servicing businesses must therefore become orchestrators of solutions and of information across investment processes. This could mean bringing together disparate data, and delivering modular and flexible solutions that enable clients to adapt, tailor or transform their businesses according to their priorities and needs.


Fundamentally, asset managers are looking for solutions across the investment continuum. They’re looking for those solutions to be connected by data. And they’re looking for choice, as clients all have different comfort levels regarding the components of technology and architecture they want to own or outsource. They expect that underpinning it all is a resilient, frictionless, operating model that lets them focus on their growth and serving their clients.


BNY Mellon OMNI℠ is a great example of what the future can look like. It is an interconnected global network that brings together leading solutions and tools across the investment process. Clients can access them in a streamlined, frictionless, fully integrated ecosystem that includes our partners and parts of BNY Mellon beyond asset servicing. OMNI helps our clients power their growth through distribution, data and analytics; increase efficiency and resiliency; and drive agility so that clients use optimal technology and can act nimbly in an ever-changing landscape.

Strategic Offerings for Asset Servicing

Data as a Competitive Advantage

Data is a vital asset class for our clients. For many investment organizations, however, it’s challenging to get to the point at which the realized value of data lives up to its promise. They lack the infrastructure and associated services that empower organizations to use data for competitive gains, and the underlying framework and tools for acquiring, analyzing and managing data.


BNY Mellon has the advantage of having delivered client-centric data solutions to the market for more than 25 years through the Eagle software platform, which provides portfolio management, data management, investment accounting and performance measurement. Last year, we combined the capabilities and resources of our Eagle product suite with a host of new and existing talent across the organization, and created a new service with an expanded set of products known as Data and Analytics Solutions.


Operating with the skill and agility of a fintech, Data and Analytics Solutions is a powerful software and content offering built upon an open ecosystem. This structure enables us to collaborate with leading technology providers and equip our clients with tools for using data in the front, middle and back offices.


Clients looking to seamlessly integrate and process data will be leveraging our new Data Vault platform. One client adopting the platform is a large investment management firm on the lookout to buy smaller firms. Vault will allow them to store and access all their data — whether accounting, sales and marketing, advisory — in one place. BNY Mellon is helping them power a circle of capabilities that not only gives them tremendous operational leverage, but also an advantage in an ever-complex marketplace.

The Data Vault, An Asset Servicing Data Solution

Open to More Connections

Many firms engage in the same markets, but their strategies and needs reflect bespoke objectives. Innovation comes from many places, and no one firm will ever have a monopoly on good ideas. The implication for asset servicing is simple: Optionality is essential to success, but it can’t come at the expense of efficiency. Clients need an open, flexible and modular platform that creates scale, while making it easier to incorporate a broad range of innovation across their investment lifecycle.


We were a pioneer in our open-architecture approach, and it’s enabling us to engineer high-quality solutions for our clients while preserving client choice and independence. BNY Mellon OMNI allows clients to change their providers in an accessible and non-disruptive manner. For example, we have guided some of our asset manager clients through system consolidations where they were able to pick and choose the technology that best suits their go-forward strategy.

Client-Focused Open Architecture Model

Our collaboration with Milestone Group has launched an innovative new suite of oversight and contingent net asset value (NAV) calculation solutions. By joining forces with BlackRock’s Aladdin platform, Bloomberg and SimCorp Dimension, we enabled clients to select best-in-class tools to create a streamlined, frictionless, fully integrated ecosystem so they can invest and operate smarter. We are also joining with other industry players to address persistent pain points, such as proxy voting. This is the orchestrator role in action.

BNY Mellon OMNISM brings together our leading investment servicing solutions with highly resilient systemic integrations to help clients scale and grow their businesses at speed.

— Roman Regelman, CEO of Asset Servicing and Head of Digital

Digital Opens New Possibilities

Expect more standardization and outsourcing. For instance, contrast the standardized accounting in the mutual funds industry with, say, private equity administration. Not nearly as much is outsourced in private equity because there aren’t as many standards and rules governing it. The same goes for asset servicing. Do managers think trading is an essential part of their alpha strategy? They don’t. It’s now a standardized, rules-based function and ripe for digitization.


When an organization understands the complex challenges facing its clients, it can digitize just about everything. If COVID-19 reinforced anything, it is the critical need to digitize every process and interaction. It happened in custody years ago, and it happened in accounting. We see digitization transforming administration today. Going forward, we’ll see just about every part of what was once in the realm of bespoke client service become automated.


A defining characteristic of the revolution underway in capital markets is the digitization of everything. The algorithmic investing of beta and index products continues to be enormously popular. Even client sales and client service are benefiting from machines. We’re implementing Microsoft Dynamics 365 as an end-to-end platform on which we automate inquiry routing and response, and incorporate machine learning and eventually AI, to facilitate better decision-making. We use this information to improve existing solutions and develop new products to address client needs.


Distribution is perhaps the most noteworthy function to be transformed by digitization. BNY Mellon is reconfiguring our business in order to leverage our unique position across services and clients. For example, we’re taking state pensions, health savings accounts and other personal savings programs and integrating them with back-office administration and intermediary analytics. We are also taking advantage of machine learning to help asset managers better understand predictive market demand drivers and sales momentum for mutual funds and exchange-traded funds in the U.S. so they can gauge how to successfully gain market share.


Digitization also provides us a great opportunity to develop our talent by challenging them to take the organization forward.

Our Culture Evolves

At BNY Mellon, we recognize that we’re no longer a core back-office operations provider. That era is over. That’s why we’re stretching ourselves to think bigger and become more creative, agile, digital and innovative. We also have what pure-play disruptors don’t: a truly diverse, global team. In addition to all the other advantages, when it comes to innovation, a diverse team will typically have a higher awareness of bias issues and an inclusive perspective — which avoids building bias into algorithms.


Earlier this year we combined our Asset Servicing business with our Digital organization, setting the direction for BNY Mellon’s digital future. This infusion of talent and expertise is accelerating the business’ digital and data transformation, preparing it to be future-ready and positioned to support clients’ changing priorities and needs.

Roman Regelman and team Roman Regelman and team

BNY Mellon knows that openness and a new focus on data will help us become even more relevant and impactful to the front offices of our clients. We’ve made strong progress on our mission to digitize our company — with even more exciting developments on the way. As a company we have become even sharper, more systematic and data-driven, enabling the advancement of our Asset Servicing business.

Become Future Ready

In this new world, every asset manager and asset owner faces a choice: choose a provider equipped to be that digital orchestrator, to support choice and flexibility, and to leverage data as a competitive advantage — or be left behind. I would encourage asset managers and owners to pose these questions:

  • What does it take to transform every aspect of the business to succeed in a new digital reality?
  • How much time does the business spend trying to integrate the front, middle and back offices?
  • As the volume and scope of data continues to swell, is the business equipped to handle it?

At BNY Mellon, those questions are guiding our transformation. We’ve adapted our services and solutions so that our clients can thrive in an environment where the distinctions between office functions haven’t just blurred; they’ve vanished. There is no longer any need to compromise between asset servicing functions that are efficient and those that are resilient. Clients can and will have both.


BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation and may be used to reference the corporation as a whole and/or its various subsidiaries generally. This material does not constitute a recommendation by BNY Mellon of any kind. The information herein is not intended to provide tax, legal, investment, accounting, financial or other professional advice on any matter, and should not be used or relied upon as such. The views expressed within this material are those of the contributors and not necessarily those of BNY Mellon. BNY Mellon has not independently verified the information contained in this material and makes no representation as to the accuracy, completeness, timeliness, merchantability or fitness for a specific purpose of the information provided in this material. BNY Mellon assumes no direct or consequential liability for any errors in or reliance upon this material.


This material may not be reproduced or disseminated in any form without the express prior written permission of BNY Mellon. BNY Mellon will not be responsible for updating any information contained within this material and opinions and information contained herein are subject to change without notice. Trademarks, service marks, logos and other intellectual property marks belong to their respective owners.


© 2020 The Bank of New York Mellon Corporation. All rights reserved.


Asset Servicing Global Disclosure

Roman Regelman

Chief Executive Officer of Asset Servicing and Head of Digital