Artificial Intelligence in Banking: The Future Is Now

Artificial Intelligence in Banking: The Future Is Now

November 2021

Delivering a positive client experience is the key to unlocking success across the global financial sector. To put it simply, banks perform well when their customers do. In fact, a recent McKinsey study found higher degrees of customer satisfaction drive higher assets under custody.1

As financial institutions continue to embrace the next generation of technology, they are looking to real-time and tailored services, transparency and speed of information as well as a high level of security. Artificial intelligence (AI) has applications across the spectrum of these functions and enables banks to deliver optimal experiences for their clients. In successfully unlocking these capabilities, McKinsey estimates that AI technologies could potentially deliver up to $1 trillion of additional value for banks each year.2

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