Whilst only a minority of payments are held up by errors or missing information, they are typically frustrating, time-consuming and costly for all parties involved. Building on the gpi Tracker capabilities, a gpi case resolution service is now available to help tackle the main pain points and reduce friction in payments. Find out how the new service works, see it in action and hear first-hand from pilot users how the case resolution service is lowering costs and providing a better customer experience.
is a Managing Director and Global Head of Payments and Transaction Services for Treasury Services, where he leads the product management, product development, and strategic planning functions for the business, driving the development of new and innovative solutions to meet the evolving needs of our clients. He is also responsible for creating and implementing plans that continue to position BNY Mellon Treasury Services as a leading payment provider as new technologies are adopted.
Previously, Mike was Global Head of the Treasury Services’ Payments Product Management team. In this role, Mike was responsible for managing strategy, financial performance, product innovation and development, and industry issues for Global Payments, Clearing Services, FX Payments, Correspondent Banking, Real Time Payments, US and International ACH, and Network Management.
He is also business manager for BNY Mellon’s payment modernization efforts. He is a member of the RTP Business Committees. He has been the executive sponsor from BNY Mellon to advance the industry development of SWIFT gpi. He is currently serving on the NACHA Board of Directors.