BNY Mellon: Your Partner Through COVID-19

March 13, 2020

It is undeniable that the situation with the coronavirus (COVID-19) continues to evolve rapidly. The global markets are reacting, and nations, government leaders and companies across the globe have instituted a variety of policies to help mitigate the spread of the virus.


As a corporate citizen with nearly 50,000 employees worldwide, and a trusted steward for our clients, we continue to accelerate our business continuity plans. We are taking proactive measures focused on the wellbeing of our employees and on delivering on our promise to be there for our clients – especially at times like this when they need us most.


We want to update you on the actions we at BNY Mellon are taking to sustain the high-quality service, stability and flexibility you have come to expect of us as the situation unfolds. Earlier this week, I shared some of those actions, and I want to call your attention to the next important step we are taking.


Given the current environment, we have directed a significant portion of our global workforce to work remotely or at alternate sites. These arrangements, which are already in place, are part of our business resiliency and continuity plans, and will help protect our remote employees and essential in-office staff by creating social distance. We continue to meet the needs of our clients and businesses effectively, and are confident in our ability to maintain our high standards for client service.


Our actions, today and always, are in the best interests of our employees and clients. BNY Mellon plays a critical role in supporting our clients and the global financial markets, and we take the role very seriously. You’ve placed your trust in us, and our people are working incredibly hard to deliver on our promise to be there for you during this challenging time. I am extremely proud of the dedication and professionalism our employees have demonstrated during this time.


And, make no mistake, BNY Mellon is fully functional, open for business and laser focused on serving our clients.


Our relationship managers are at your service, along with the entire Executive Committee of our company. As we all adjust to this new operating environment, we encourage you to continue to leverage our robust set of digital service capabilities and platforms. Please also let us know if you are invoking similar contingency measures so we can adjust as needed to support you.


We are with you and ready to continue to provide the full strength of our company, demonstrating our commitment, to serve you – now and in the future.


We will continue to update you as the situation evolves. In the meantime, please don’t hesitate to contact us.


Thank you for your partnership and, most importantly, stay safe and be well.

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Thomas P. (Todd) Gibbons

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