BNY Mellon: Support Through COVID-19

MARCH 8, 2020

I hope this message finds you, your loved ones and your colleagues all well and safe. We are closely monitoring developments around the spread of coronavirus (COVID-19), and our priority remains the safety of our employees and our clients. Please know that our employees all remain dedicated to ensuring we deliver on our commitments and obligations to serving you amid these challenging times, and our COVID-19 preparedness is coordinated as part of an established firm-wide resiliency program. As your trusted partner, we are taking every necessary step to continue to provide the high-quality service and stability you rely on, while safeguarding the health and wellbeing of our employees and our clients.


BNY Mellon continues to extensively test and implement business continuity and incident response strategies. We have and will continue to take prudent and precautionary actions that allow us to provide the excellent support you have come to expect from us - including a focus on leveraging our digital capabilities, being flexible to accommodate client needs, and ensuring we proactively engage with you to gather real-time feedback. As you and your company enact contingency measures, please share that information with your BNY Mellon client service team so that we can adjust to suit your needs. Please know that BNY Mellon remains fully functional and prepared to provide continuity of service as the environment around us evolves.


We take tremendous pride in being stewards of your business, and will do everything in our power to deliver on that promise. In order to do so, I would encourage you to contact your client service teams who are ready to offer assistance in any meaningful way possible.


On behalf of all BNY Mellon employees around the world, we are with you. We thank you for your continued partnership, and as an extended member of the BNY Mellon community, I want to reiterate that the safety and security of our people and our clients remain our top priority.



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Thomas P. (Todd) Gibbons

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