As Global Head of Human Resources, Jolen oversees the company's global Human Resources organization and directs the strategies, policies and practices supporting the company's diverse and inclusive culture and its employees. Over the course of her distinguished career, she has worked at the intersection employee relations, corporate culture and diversity, performance management and labor law. She has held leadership roles across a wide range of HR disciplines and demonstrated a commitment and passion for promoting talent in a global organization.
Prior to joining BNY Mellon, Jolen served as Senior Vice President, Chief Diversity Officer and Chief Counsel, Employment and Social Responsibility for Visa. She was responsible for the strategic development and implementation of Visa’s Global Diversity and Inclusion strategy, leading a global team focused on implementation of enterprise-wide efforts to attract, develop and retain top performing talent in an inclusive work culture. She also led a team providing strategic legal support to the Global Human Resources organization, including counseling senior executives and the board of directors on employment, executive compensation and corporate governance matters.
Prior to joining Visa, she was an attorney at a Chicago law firm where she represented parties in labor and employment matters pending in state and federal court.
Jolen considers herself “an attorney by training, and an HR professional by passion.”
She has been recognized as a top contributor and thought leader in her field, and is a member of the board of directors for the San Francisco African American Art and Culture Complex.
Jolen is a graduate of the Northwestern University School of Law and holds a Bachelor of Science degree in Social Policy from Northwestern University.