Dominic Broom, EMEA Head of Business Development for BNY Mellon Treasury Services, discusses a new "manufacturer-distributor" model to address transaction banking needs.
We understand the importance of delivering on the promises we make to you, and work diligently to ensure that we focus every interaction on solving your issues.
Using our premier model for customer care, we consistently attain high marks in industry surveys, including the 2009 Bank Leader Survey, where we ranked number one in nine of 14 categories including
- Overall satisfaction
- Customer service
- Operating quality
- Quality of cash management specialists
Dedicated, Customer-focused Resources
At the time you award us your business, we assign a Client Support Officer (CSO) as your single point of contact for all of your Treasury Services needs. Your CSO acts as your liaison with our Operations, Product Management and Technology areas to field your most complex questions and provide timely, accurate answers and information.
Our Client Support team has also harnessed the power of the Internet, so that you can access our expertise online. Available seven days per week from any PC, Internet Customer Service enables us to serve you on your terms — providing access to the information you need — when you need it.
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