Steps to Protect and Assist Impacted Consumers

BNY Mellon Is Providing Free Credit Monitoring, Identity Theft Insurance and Dedicated Hotlines to Protect and Assist Affected Individuals

BNY Mellon is offering comprehensive fraud protection assistance to consumers who may be impacted by these two isolated incidents, including:

• Providing two years of free credit monitoring through Experian^®, a global leader in the credit monitoring field. This credit monitoring assistance provides:
• Daily credit monitoring that will provide consumers with an early warning of any changes to their credit file and help them understand the content of their
  credit file at the three national credit reporting agencies —
  Experian^®, Equifax^® and TransUnion^®
• Alerts of key changes to credit files that may indicate potential fraudulent activity
• Monthly "No Hit" alerts, if applicable
• Providing identity theft insurance in the amount of $25,000 ($10,000 in New York) through Virginia Surety Company, Inc., with no deductible, as well as dedicated fraud resolution representatives for any potential victims of identity theft. Both of these benefits are part of the Company's agreement with Experian^®.



• Offering reimbursement for the cost of one placement and one removal of a credit freeze for each of the three national credit reporting bureaus.



• Establishing dedicated toll-free numbers and adding additional call center representatives to respond to any consumer questions and concerns.



• Providing consumers with additional information, guidance and answers to frequently asked questions on this dedicated website.