Environment

Results

• Achieved a 30 percent reduction in internal copy paper usage from 2008 baseline, equivalent to $1 million in savings
• On track to achieve a 10 percent reduction in GHG from our tracked real estate portfolio (excludes data centers and non-U.S. properties) from 2008 baseline
• Implemented a new database in Q4 2011 to provide high-quality global data on energy and emissions
• Launched an enterprise-wide sustainability database for tracking and managing GHG emissions and other sustainability metrics including energy, water, waste and paper
• Continued to offset 75 percent of U.S. electricity consumption from 2009 through renewable energy investments and more than 50 percent of EMEA energy consumption through direct energy purchases
• Achieved a 2010 CDP score of 81, up 15 points from our 2009 score; moved to third among peers in 2010 from eighth in 2009

2012 Plans

• Continue to be a leader among financial institutions in environmental sustainability
• Develop a 10-year capital plan focused on sustainability projects and building efficiencies
• Continue to pursue LEED Commercial Interior and Existing Building certifications
• Develop corporate-wide design and construction guidelines and document performance
• Publish a corporate Environmental Sustainability Policy Statement
• Launch an enterprise-wide sustainability database for tracking and managing GHG emissions and other sustainability metrics including energy, water, waste and paper
• In EMEA, reduce employee on-site copy paper consumption from a 2011 baseline by 20 percent by 2016, with a 30 percent reduction to be achieved by 2019
• Achieve our first ISO 14001 certification and continue to expand the program to other EMEA locations
• Launch a building operations' best practices environmental sustainability documentation program which covers janitorial maintenance, solid waste management, indoor air quality, refrigerant management, pest management, and sustainable purchasing in company-controlled properties
• Engage business groups in their paper reduction efforts related to PaperWise, our paper reduction initiative
• Implement a sustainable real estate leasing program
• Expand employee awareness of corporate travel impacts
• Continue to develop employee engagement by broadening membership in existing Sustainability Ambassadors groups and launching new groups in the U.S. and APAC