2009 CSR Report

STRONG HISTORY: STRONGER FUTURE

Our company has a strong history of doing what is right and helping to build a better world. Although Corporate Social Responsibility is a relatively new business discipline among companies, the basic practices have been engrained in our culture since our founding more than 225 years ago.

This year, you will find that we tailored our reporting to fit our many audiences:

• 2009 CSR Report Highlights
• 2009 CSR Report
• 2009 CSR Regional Highlights:
  • North America
    • Massachusetts
    • New York, New Jersey and Connecticut
    • Pennsylvania
  • Europe, Middle East and Africa
  • Asia Pacific

To explore specific sections of the report, navigation links are provided on the right.

Strong history. Stronger future.